QGCert is committed to maintaining the confidentiality and security of all information obtained during certification, inspection, audit, and training activities. Information related to clients is treated as strictly confidential and is not disclosed to any third party without written consent, except where required by law or accreditation requirements.

QGCert conducts all certification and assessment activities with complete impartiality, integrity, and objectivity. We identify, monitor, and manage potential conflicts of interest to ensure that all decisions are based solely on objective evidence and compliance with applicable standards.

QGCert provides a transparent and accessible process for handling appeals and complaints. Clients and interested parties may submit appeals against certification decisions or complaints regarding our services. All submissions are reviewed fairly, independently, and promptly, with outcomes communicated to the concerned parties in a timely manner.